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Delivery
We offer Free Standard Delivery on website orders over $500.
Free Standard Delivery applies to orders $500 and over.
For orders under $500, a standard delivery fee of $22 applies no matter where you live in Australia.
Delivery Times
Metro Areas: Expect your order to arrive within 3-7 business days. ​
Regional Areas: Expect your package to arrive within 7-10 business days.​
Excludes items classified as Big & Bulky.
Delivery
FAQs
Standard Delivery
- $22 flat fee Australia wide.
- Free for orders $500 and over.
Standard delivery will take 3–7 business days for customers in Metro areas. Allow 7–10 business days for regional areas. Please be aware that during very busy periods, standard delivery timeframes may be affected.
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Express Delivery
- Express courier fee applies
If Express Delivery is available for your order, we'll let you know on the checkout page. Express delivery will take 1-3 business days to arrive for customers in metro areas and 2-4 business days for customers in regional areas across the country.
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Big & Bulky In-Situ delivery
We provide a 'Big & Bulky' delivery service for things that are too large or heavy to be sent via ordinary post or courier. We'll notify you on the product page if the item requires this special service, and its associated cost. Typically, these goods will arrive within 7–14 business days. If the item is being custom-made for you (such as a lift and recline chair), it will most likely take longer, and we will notify you via email.
This depends on the type of delivery you are waiting for.
If you are expecting a Big & Bulky In-Situ delivery, you will need to be home to instruct our driver where you’d like your delivery to be left.
If you are expecting a standard or express delivery, our driver will leave your delivery in a safe location. If they are unable to find a safe location, they will retain the delivery, and bring it back to our warehouse. Unsuccessful deliveries may be subject to a re-delivery charge.
You can reschedule your delivery by calling 1800 656 654 and press 4 for after-sales service.
You can reschedule your delivery by calling 1800 656 654 and press 4 for after-sales service.
If you are missing products from your order, reach out to us by calling 1800 656 654 and press 4 for after-sales service and we’ll fix this for you as soon as we can.