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Meet the Team
As a multicultural team, we enjoy the ability to assist our customers in a variety of languages, while remaining culturally sensitive and respectful.
Jason Pockpas
Customer Relationship Manager
Jason exemplifies Unicare's 'more than care' values in his role as Customer Relationship Manager. Known for his signature phrase, "It's my unicare pleasure," Jason is a cherished figure among both colleagues and customers. His warm personality and commitment to exceptional service make him a living representation of Unicare's dedication to going above and beyond in customer care.
Career Journey
Jason's remarkable career trajectory at Unicare Health showcases his versatility, adaptability, and steadfast commitment.
- Began his journey in the warehouse as part of the rental team
- Advanced to become a skilled rental delivery driver
- Contributed valuable insights in the procurement team in an administrative capacity
- Currently excelling as the Customer Relations Manager
This diverse experience has given Jason a unique, 360-degree perspective of Unicare's operations, enabling him to provide unparalleled service to his customers and the business.
Expertise and Skills
Jason's extensive experience across various departments has equipped him with a rare combination of skills:
- Comprehensive product knowledge
- Deep understanding of assistive technology and its practical applications
- Ability to recommend equipment tailored to specific clinical needs with precision
- Exceptional problem-solving skills, approaching challenges with a "nothing is too hard" attitude
His expertise makes him an invaluable resource for occupational therapists and their clients, ensuring they select and trial the most appropriate assistive technology for their needs.
Personal Qualities
Jason's personal attributes set him apart in the field of customer relations:
- Impeccable customer service skills, consistently going the extra mile
- Positive and engaging personality that puts clients at ease
- Empathetic approach, truly understanding and addressing client needs
- Natural ability to build and maintain strong, long-lasting relationships
- Continuous learner, always asking questions and staying ahead
Jason's journey from the warehouse to Customer Relationship Manager is a testament to his personal growth, unwavering dedication, and embodiment of Unicare's purpose and values. His inspiring career path serves as a beacon of motivation for other staff members, demonstrating the potential for advancement within the company.
At home, Jason is a loving husband and father to a young, growing family. He balances his professional commitments with his role as a devoted family man, often applying the same care and attention he gives to his clients to his home life. Jason's weekends are filled with family adventures, love and laughs. He’s a man who turns everyday moments into memorable experiences for his children. Jason's ability to maintain this work-life balance not only enriches his personal life but also brings a fresh, empathetic perspective to his interactions with Unicare's clients, many of whom are navigating their own family dynamics while managing health challenges.