Make a complaint
We unicare about your experience with us and welcome any comments, suggestions, and even constructive criticism about our products, services, processes, and staff. Your feedback will be treated with strict confidentiality and shared only with the appropriate staff directly responsible for addressing and resolving your concerns.
Our commitment to you is that every piece of feedback will be given the attention it deserves. We take pride in our ability to listen to our customers and promptly resolve any issues or concerns you may have. Your satisfaction is our top priority, and we strive to provide you with an exceptional experience every time you interact with us.
Make a complaint
FAQs
We unicare about your experience with us
We value your feedback and appreciate the opportunity to improve our products, services, processes, and staff. Your feedback will be treated with strict confidentiality and shared only with the appropriate managers directly responsible for addressing and resolving your concerns. We handle all feedback with the utmost respect, care and professionalism.
What You Can Expect:
- Prompt Response: We will contact you within three business days to acknowledge receipt of your complaint and gather any additional information needed.
- Thorough Investigation: Our team will conduct a comprehensive investigation, considering all relevant details and circumstances.
- Clear Communication: We will keep you informed throughout the process, providing regular updates and addressing any questions or concerns you may have.
- Fair Resolution: Our goal is to resolve your complaint fairly and efficiently, proposing reasonable solutions that address the issue at hand.
To help us serve you better, we kindly request that you provide as much detail as possible when submitting your complaint. The more information you can share, the better we can understand your situation, and respond appropriately.