Enjoy a free in-home trial of high-value products like beds, mattresses, hoists and lift chairs. Ideal for those looking to make a more informed decision on products for long-term care.
1. Add Products to Trial Booking
Browse our website and click “Add to trial booking” for the items you’d like to try.
We worry about delivery, setup and installation so that you don't have to
When you book a 3-Day Trial, a product specialist will deliver your chosen products and assist with setup and installation. They will also offer guidance on safe and effective use, providing you with personalised support to ensure the product meets your needs.
When you book a 3-Day Trial, a product specialist will deliver your chosen products and assist with setup and installation. They will also offer guidance on safe and effective use, providing you with personalised support to ensure the product meets your needs.
Discover the benefits of trying assistive technology in the comfort of your home
Trying assistive technology at home lets you evaluate how well it fits into your daily routine. You'll have the chance to access the product's effectiveness and ease of use, with tailored guidance from our experts to help you choose the best option for your comfort and care needs.
Trying assistive technology at home lets you evaluate how well it fits into your daily routine. You'll have the chance to access the product's effectiveness and ease of use, with tailored guidance from our experts to help you choose the best option for your comfort and care needs.
3-Day Trials delivered free from Mandurah to Augusta. Ask about our South West delivery and collection run. No showroom travel needed!
3-Day Trial at Home
We unicare about making free in-home trials easy for you
When you request a trial from us, we typically provide brand-new equipment straight from our inventory.
The purpose of the trial is to allow you to assess the equipment's fit, functionality, and suitability for your needs before making a purchase decision.
Once you and/or your therapist have completed the assessment and are satisfied with the trial outcome, simply let us know. We will then process the purchase and the product will become yours to keep.
Our trial program ensures you can make an informed buying decision by experiencing the actual product. We want you to have a positive experience evaluating our products before committing to a purchase.
Enjoy free Perth Metro delivery on trial bookings over $500.
For bookings under $500, simply collect from our Perth showroom.
Regional delivery is available — fees may apply, so please get in touch to enquire.
After the 3-day trial period ends, you have three options:
Option 1: Purchase
If you wish to keep the products you tried, simply let us know, and we will process your purchase. We will send you an invoice for the items you want to purchase, and once paid, the products are yours to keep. If you're purchasing through a funding package, we'll coordinate with your service provider for hassle-free payment.
Option 2: Return
If you decide not to purchase the products after trying them, that’s perfectly okay. Here’s how returns work:
If we delivered your trial items: We’ll organise a collection for you at no cost within the Perth metro area. Simply send us a message.
If you picked up the items from Unicare: You’ll need to return them to us at our Perth warehouse at the end of your trial.
For regional and rural areas: collection charges may apply.
Option 3: Trial Alternative Products
If the products you've tried don't quite meet your needs, we're here to help. We can recommend alternative options for you to trial. Our goal is to ensure you find the perfect solution tailored to your unique requirements.
How You'll Be Notified
Our customer care team will send you an email or call you when the trial ends. We'll ask about your decision to keep or return the products. Just let us know whether you’d like to purchase, return, or trial something else. If we don’t hear from you by the end of the 3-day trial period, we’ll assume you’d like to purchase the items.
Our 3-day trial is designed to give you complete confidence in your choice before committing. Whether you keep, return, or swap for something better, we’re here to support you every step of the way.
Yes, you can try bathroom products like shower chairs, bath boards, and shower commodes on a dry trial basis. This means you can assess the equipment's fit, functionality, and suitability for your needs before making a purchase decision. However, please note the following:
Dry Trial Only
These products are for dry trial purposes only. We cannot accept returns or exchanges if the item has been used in the shower or soiled in any way.
Assessing Fit and Functionality
During the dry trial period, you can:
Maintaining Product Condition
To ensure the product remains in sellable condition, please:
If, after the dry trial, you decide the product does not meet your needs, you must return it in its original, unused condition. We encourage you to take advantage of this dry trial opportunity to make an informed decision and find the perfect bathroom product for your needs.
If the product you're trialing gets soiled or damaged during the trial period, please contact us as soon as you can. We understand that accidents can happen, and we're here to help. When you reach out to us, provide as many details as possible about the situation, including:
Our team will review your case and guide the next steps. Please note that we reserve the right to deny returns if the soiling or damage is deemed excessive or intentional. However, our goal is to ensure a fair and positive experience for all our customers. Rest assured, we'll work with you to find the best possible resolution. Your satisfaction is our top priority.
Absolutely!
Yes, absolutely! We understand the importance of working with a therapist you trust and feel comfortable with. You have the flexibility to involve us as much or as little as you prefer.
We believe that the most successful trial appointments occur when there is a collaborative effort between your therapist, who has an in-depth understanding of your clinical assessment and needs, and a unicare product specialist, who bring expertise in product selection and fitting.
By combining your therapist's comprehensive knowledge of your unique requirements and our specialized knowledge of assistive equipment, we can work together to find the most suitable and effective solutions tailored specifically for you.
You have the flexibility to involve us as much or as little as you prefer. Whether you want us to be actively involved in the trial process, working closely with your therapist, or you prefer to have your therapist handle the trials independently, we respect your preferences.
Our goal is to create a seamless and personalized trial experience that meets your needs and ensures you find the products that is right for you.
We will issue an invoice when we know you're happy to purchase. Follow the instructions on the invoice to make payment. We will liaise with your service provider if you are paying for equipment through your funding package.
If the item is a regularly stocked item that has sold out, we will keep in touch and notify you when it is restocked. When that happens, you can give it a try.
It's possible that we won't be able to help with a trial if the item is a custom order item that we don't often keep in stock.
Please discuss your requirements with our customer care staff when they contact you.
Yes, you can! Simply add items to your trial cart and check out.
We address these enquiries on a case by case basis.
Please discuss your requirements with our customer care staff when they contact you.
Not at all. We're pleased to offer a free 3-day Trial service for anyone interested in trying our larger and/or higher-value assistive technology products in the comfort of their own homes.
If the products didn’t suit your needs, that’s perfectly okay. Here’s how returns work:
Just let us know your intention to return, and we’ll guide you through the next steps.
Please contact our customer care team via phone or email to return items that are not suitable for your needs.
You will only be charged for the items you choose to keep after the 3-day trial.
No, we don't charge a restocking fee.
